Privacy Policy

Joy & Hope Residential Facility ("Joy & Hope," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website and those who receive care at our facility. This Privacy Policy describes how we collect, use, and protect information.

Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and organization, submitted through our website contact form.
• Referral information — clinical and demographic information about potential residents submitted as part of a referral inquiry.
• Website usage data — pages visited, time spent on the site, browser type, and IP address, collected via cookies and analytics tools.

How We Use Information

Information submitted through our website is used to:

• Respond to inquiries and referral requests
• Assess eligibility for our services
• Communicate with referral partners and prospective residents
• Improve the functionality and content of our website

We do not sell, rent, or share your personal information with third parties for marketing purposes.

HIPAA & Protected Health Information

Joy & Hope Residential Facility is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) collected during the course of providing care is governed by our Notice of Privacy Practices, which is provided to residents at the time of admission.

Information submitted through our website contact form is not considered PHI and is handled according to this Privacy Policy. Please do not submit detailed medical or clinical information through the website contact form.

Sharing of Information

We may share information in the following limited circumstances:

• With your consent — we share information when you have given us explicit permission to do so.
• Service providers — we may share information with vendors who assist in operating our website, subject to confidentiality agreements.
• Legal requirements — we may disclose information when required by law or to protect the safety of individuals.

Your Rights

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of non-essential communications

To exercise these rights, contact us at the information below.

Cookies & Website Data

Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

• Email: [email protected]
• Phone: (602) 807-0218

This policy may be updated periodically. We encourage you to review it regularly. The date at the top of this page reflects the most recent revision.