HIPAA Compliance & Notice of Privacy Practices

Our Commitment to Your Privacy

Joy & Hope Residential Facility is committed to protecting the privacy of your health information. We are required by law to maintain the privacy of Protected Health Information (PHI), to provide you with this notice of our legal duties and privacy practices with respect to PHI, and to follow the terms of the notice currently in effect.

What Is Protected Health Information (PHI)?

PHI is information that relates to your past, present, or future physical or mental health condition, the provision of health care to you, or payment for your health care — that identifies you or could reasonably be used to identify you.

How We Use and Disclose Your PHI

We may use and disclose your PHI for the following purposes without your written authorization:

• Treatment — to provide, coordinate, or manage your care and services, including sharing information with other providers involved in your treatment.
• Payment — to bill and collect payment for services, including submission to your insurance provider.
• Health care operations — for activities necessary to run our facility, including quality improvement, staff training, and compliance activities.
• Required by law — such as mandatory reporting of abuse, neglect, or certain communicable diseases.
• Public health activities — to prevent or control disease, injury, or disability as required by law.

All other uses and disclosures of your PHI will be made only with your written authorization, which you may revoke at any time.

Your Rights Regarding Your PHI

You have the following rights with respect to your PHI:

• Right to access — you may request a copy of your health records. We will provide access within 30 days of your request.
• Right to amend — you may request that we correct or add to information in your records if you believe it is inaccurate or incomplete.
• Right to an accounting of disclosures — you may request a list of certain disclosures we have made of your PHI.
• Right to request restrictions — you may request that we restrict certain uses or disclosures of your PHI, though we are not always required to agree.
• Right to confidential communications — you may request that we communicate with you about your PHI in a certain way or at a certain location.
• Right to a copy of this notice — you may request a paper copy of this notice at any time.

Our Duties

Joy & Hope is required by law to maintain the privacy of your PHI and to provide you with this notice. We are required to abide by the terms of this notice. We reserve the right to change the terms of this notice and to make the new notice provisions effective for all PHI that we maintain. We will post a current copy of this notice in our facility and on our website.

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights. To file a complaint with us, contact our Privacy Officer. We will not retaliate against you for filing a complaint.

• HHS Office for Civil Rights: www.hhs.gov/ocr or call 1-800-368-1019

Contact Our Privacy Officer

• Email: [email protected]
• Phone: (602) 807-0218